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”Unless you are the lead dog, your view never changes.” On the Sales Lead Dog podcast, CRM technology and sales process expert Christopher Smith talks with exceptional sales leaders that have separated themselves from the rest and achieved a sales leadership role in their organization. Hear what they did to become the alpha, lead their pack, and how they leverage CRM technology to drive sales for their organization. If your goal is to rise higher in your sales career or you currently are the alpha, this podcast gives you useful insight on how the best-of-the-best achieve success with their team and CRM technology.
Episodes
Monday Nov 29, 2021
Monday Nov 29, 2021
Sophia Kim is the Chief Revenue Officer for Centauri Health Solutions, Inc. and a passionate sales leader. Her passion to serve and empower people to get the healthcare benefits they need and deserve is what drives her sales success. She has experience in the implementation of large-scale systems with process re-engineering, integration and custom application development, and user acceptance testing.
In today’s episode, Sophia explains how her mantra, “be like water” was drawn from her experience as an immigrant to the U.S. at 2-years-old and the uphill battles her and her family faced as newcomers to the United States. “One of the things that we have to always do is be flexible and accommodating,” she explained. This mentality shaped her experience and later gave her an appreciation of how water is the substance to emulate in order to be a well-formed leader in sales.
Tune into this week’s episode with Sophia Kim to learn from an incredibly hardworking leader whose life experience has given her tremendous aptitude to lead successful sales teams.
Quotes:
- “We have a passion to serve and empower to solve and so we're out there trying to help people, get the benefits that they deserve.” (3:33-3:41)
- “My phrase is, ‘be like water’ and the reason why I choose that, is because water when you fill it into a container, it takes the form of whatever container is there. Fill the gaps where they need to be filled, be the support, where I need to be the support. Be the nourishment, where I have to provide nourishment.” (4:42-4:51)
- “I think you have to apply a combination of your intuition, combination of a little bit of psychology, and then apply the numbers and see what are ways out?” (27:48-28:01)
Links:
Centauri Health Solutions, Inc. LinkedIn
Centauri Health Solutions, Inc. Website
Monday Nov 22, 2021
Monday Nov 22, 2021
James Koenig, is the National Director of Sales for RTI Control. He is an expert team builder who develops culture around the customer experience to differentiate against the new world of commoditized, me-too products. Utilizes marketing to drive brand and customer loyalty. A detail-oriented sales leader with vision and drive.
In today’s episode, James Koenig tells us what he loves about his job, RTI Control, a leading control and automation systems manufacturer. He also breaks down the important values to live by as a leader and the important messages you need to pass on to your team.
Tune into this episode to hear from sales leader, James Koenig and learn how to fine tune your curbside prep and show up with a plan.
Quotes:
- “We do everything from remote controls up to the automation equipment. But majority of our business is selling whole home automation and business automation.” (2:06-2:15)
- “The one thing he taught me was the value of what he would call the curbside prep and it means showing up with a plan.” (2:50-2:56)
- “When you have a question, you feel like you're overwhelmed- Raise your hand and it's the one simple thing that it's not a call for help. It's not a sign of weakness.” (7:42-7:51)
- “There's two ways to go to business, we can all chase the ball, kick each other in the shin, or we can be strategic and play position.” (22:30-22:37)
Links:
Monday Nov 15, 2021
Monday Nov 15, 2021
Jason Cutter is the CEO and Founder of Cutter Consulting Group. Cutter Consulting Group is a specialized advisory firm focused on inside sales call center operations that offer Business-To-Consumer (B2C) or Business-To-Business (B2B) products and services. The fundamental goal is to help companies achieve a profitable and scalable Cost Per Acquisition through performance improvement of systems that support the sales process.
In today’s episode Jason explains how he eventually landed in sales and the inspiration behind his book, Selling with Authentic Persuasion. Jason graduated with a degree in Marine Biology and worked tagging sharks. He went from there to tech support and then a sales role in a mortgage business. He’s since evolved into a sales consultant, keynote speaker, podcaster, and published author.
Tune into hear why being an authentic and persuasive salesperson is the key to sales success from Jason Cutter!
Quotes
- “It was born out of about 16 years of experience inside a telephone sales room, running both sales and the lead gen side for call centers, mostly business to consumer.” (1:04-1:18)
- “It's building a system and process that you can repeat, almost like a franchise, no matter how many offices no matter how many reps.” (1:31-1:37)
- “I love teaching, I love that light bulb moment that people have when you teach them something, and they use it.” (6:34-6:40)
- “For me, it's both of those parts of the formula, authentic, and persuasion, are what's required to be an effective sales professional.” (7:59-8:08)
- “The persuasion piece is the active pursuit of helping the right people across the finish line and leaving them in a better place.” (10:33-10:41)
Links
Cutter Consulting Group: LinkedIn
Cutter Consulting Group Website
Monday Nov 08, 2021
Monday Nov 08, 2021
Isaac Kuhlman is the Co-Founder of REAL Coaching. He is an active Amazon Seller with a business of his own, and he’s also coached over 1000 other Amazon Sellers on how to grow their business to fuel their lifestyle. REAL Coaching’s goal is to help aspiring Amazon FBA sellers get started with their business.
On today’s episode you’ll hear from an expert Amazon seller and learn how people are creating major profit on this global platform. Isaac’s story of entrepreneurship on “one of the most influential economic and cultural sales platforms in the world" is a great lesson in staying relevant and useful to the modern-day buyer.
Tune into today’s episode to hear from a knowledgeable Amazon sales coach, Isaac Kuhlman and see the hype around this persistently competitive online market.
Quotes
- “Real coaching is a business that helps Amazon sellers sell better on Amazon, whether they're just getting started, or they want to get started, or they've been selling for a while, we help them analyze things directly.” (1:00-1:11)
- “On Amazon, it all comes down to traffic and conversion, just like it did in every retail store that I ever worked at, and the difference is, you have to understand your competition on Amazon.” (10:14-10:26)
- “You need to anticipate what they're going to ask and then actually say that in the listing, before they can actually ask it, the more you can do that, the less likely they are to leave your page.” (12:48-12:57)
Links
Monday Nov 01, 2021
Monday Nov 01, 2021
Kevin Snow, Founder and Chief Sales Strategist for Time on Target, has a passion for working with veteran business owners and entrepreneurs to help them develop effective sales and marketing strategies and build processes that help them execute said strategies. He has over 20 years of experience as a sales leader in the technology and internet marketing industries.
Over the last 12 years Kevin’s worked with thousands of entrepreneurs and sales organizations through consulting and training to help them close over $150 million in new business by leveraging their existing relationships and better communicating their product's differentiating benefits. Kevin is also an officer in the US Army.
In today’s episode, Kevin tells us about the importance of sales processes that has led to success in his clients’ businesses. His matter-of-fact way of dealing with problems and generating solutions has great insight into running successful sales strategy. Tune into today’s episode to learn from an awesome sales leader, Kevin Snow.
Quotes
- “If you don't understand why your clients are making those buying decisions, your processes are going to be screwed, you're going to be doing stuff, you're going to be sending them information at the wrong time- pushing for decisions that they're not ready to make.” (6:26-6:41)
- “Having them involved in that whole decision making to say, yes, we need a tool through the planning process and implementation is key. Otherwise, it's just another thing that management spent money on that they are expected to use.” (21:47-22:10)
- “That's usually the issue is they don't understand what actually needs to be done in the call. They're burning through all these leads, and you're losing opportunity for revenue.” (33:42-33:52)
Links
Monday Oct 25, 2021
Monday Oct 25, 2021
Jennifer Glass is the CEO of Business Growth Strategies International or BGSI for short (formerly Credit Cards NJ) through its various divisions – BGSI provides a robust & best-in-class solution for business owners looking to grow their business/revenues.
Jennifer started this company back in 2005 & has seen the company continue to grow even in difficult economic times. She has recruited & trained sales reps around the US to help small & medium sized businesses add more money to their bottom lines by using their wide portfolio of services & has even spun into new divisions such as web hosting & a full-service marketing agency.
Today’s episode is about Jennifer’s keynote speaking success and the topic she’s spoken on about ‘does success equate to happiness?’ Tune in to the episode to hear from Jennifer Glass, about how taking time to measure what success means in your life can help you move the needle!
Quotes
- “As we develop new sales leaders, it's important to be looking at how you're going to be where you are today- looking where you want to be next week, next month, next year, five years and 10 years down the road. All of that is going to make a difference and it's constantly moving that needle.” (3:02-3:34)
- “I already was successful. So, if I was successful, then I am successful and now I can go back and have that success. But if you're still always chasing, that's not the happiness and that's where the keynote started to really originate from.” (19:54-20:19)
- “When you have a leader who's helping their team, develop their skills, whether it's sales, marketing operations, you have a leader who is invested in their team, and is giving of oneself to another. That is definitely success.” (28:04-28:26)
Links:
Business Growth Strategies International LinkedIn
Business Growth Strategies International Website
Monday Oct 18, 2021
Monday Oct 18, 2021
Matt Schatz is the Chief Revenue Officer for Trulioo, a digital identity verification platform. He’s a proven sales leader with experience in both building and running high performance sales teams in North America, Europe and Asia and a proven track record of exceeding goals as well as building and training teams to deliver a world class customer service experience during the sales process.
On today’s episode, Matt takes us through his career journey starting as an eighth grade Social Studies teacher who was recruited by his friends to join their company in their early stages working in sales. Matt has some amazing insights as someone who truly learned the authenticity and importance of sales as someone coming from a very different background.
Tune in to today’s episode to hear about Matt’s awesome perspective on leadership and being an authentic sales leader!
Quotes
- “We are a digital identity verification platform. We operate the largest most expensive network for identity verification data providers. Basically, were able to verify over 5 billion individuals around the globe and over 300 million companies.” (4:45-4:57)
- “There's a very specific type of company that I want to work for. Life's short and I want to be able to have a good time and I want to feel good about what I'm doing. (7:00-7:09)
- “He always impressed upon all of us that leadership is not a title- Leadership is a way of behavior. Leadership is a choice that you make every day when you walk through those doors.” (13:04- 13:13)
- “Having that seek to understand mentality rather than coming in and trying to make a ton of change early on, when you don't have all the facts and you don't have all the data is the big thing.” (19:17-19:28)
Links:
Monday Oct 11, 2021
Monday Oct 11, 2021
Tony DeSpirito, Chief Revenue Officer for Cenergistic is a seasoned high-technology marketing and sales executive with deep domain expertise in enterprise software and managed services. A veteran of entrepreneurial startups and large, global companies, Tony’s skills range from C-Level selling, relationships to operational sales management of both channel and direct teams.
On today’s episode, Tony discusses his 3 keys to successful leadership- self-discipline, relentless focus on client or customer success, and follow up. He also touches on his hiring practices- which he currently is putting to use since Cenergistic is currently hiring.
Tune in to today’s episode, to learn about Tony’s expertise as a leader in sales and why you should consider Cenergistic as your next place of work!
Quotes
- “So I was brought on to really professionalize and modernize our sales effort. And in fact, I'm actively hiring now across the United States.”
- “Those are my three, my three keys, self-discipline, relentless focus on client or customer success, and follow up, follow up, follow up.”
- “You provide a vision, you set goals and objectives, you equip the team to achieve those goals and objectives. And then you step out of their way, and you let them achieve and you're always there for them.”
- “It is the most important thing you could do is hire the right people, because ultimately your success will depend on their success as a sales leader.”
Links:
Monday Oct 04, 2021
Monday Oct 04, 2021
Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist and author of two books on customer experience. Her bestselling second book is called “The Customer of The Future: 10 Guiding Principles for Winning Tomorrow’s Business” identified by Business Insider as one of the top 20 books executives are reading to deal with COVID-19.
Blake contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. She is the host of The Modern Customer Podcast and The Be Your Own Boss Podcast. She lives in the Bay Area with her husband, their two children and two dogs.
In today’s episode, Blake dives into the importance of companies staying competitive during a pandemic and making sure their customer is at the forefront of their business campaign. Tune in to hear from an amazing keynote speaker and customer experience futurist, Blake Morgan.
Quotes
- “That's why I've traveled the world doing my speaking events, is to bring this human message to businesses of treating people while caring about one another. It's very simple, but in practice, it becomes hard for these corporations to implement.” (4:20-4:35)
- “It resonates with people, because the customer of the future is really the customer of the present, but we don't see her, we don't understand how pressing it is to make life happen for her.” (6:21-6:33)
- “I believe that we're in really complicated times, and leadership should be visible- should be reachable. We need transformational leaders.” (21:37- 21:50)
- “The most customer focused companies today are very data driven. So, they don't just track data, but they do something with it.” (25:20-25:26)
Links
The Customer of the Future Course on LinkedIn
Monday Aug 09, 2021
Monday Aug 09, 2021
Today’s guest, Gal S. Borenstein, is the Founder and CEO of the Borenstein Group. He is a B2B digital branding & marketing strategist. The Borenstein Group is one of Washington D.C.'s most influential business-to-business agencies. Since its founding in 1994, the Borenstein Group has helped hundreds of startups, early-stage, growing, and mature companies optimize their brand promise and maximize their brand equity.
On today’s episode, Gal discusses why identifying what differentiates you from your competition and the importance of knowing who your competition is will put you miles ahead in your marketing strategy. Gal also talks about understanding the unique choice you offer companies when selling your services, “What you're dealing with is really three choices, which is you're either the safe choice, the best choice, or the innovative choice.”
Tune into this week’s episode to learn from an author, leader, and innovator in the field of sales, Gal Borenstein.
Quotes
- “What you're dealing with is really three choices, which is you're either the safe choice, the best choice, or the innovative choice.” (13:29-13:40)
- “Know thy enemy. You're always selling against a strongman.” (17:37-17:43)
- “If you don't know what your competition is your chances of succeeding is pretty much zero, because, you're kind of guessing that somebody is going to want to buy your product.” (19:44-19:56)
Links